Our After Sales Services
Customer satisfaction is not limited to the moment of sale. At Macitler Furniture, we manage our after-sales support process, which starts from the delivery of our products, with trust, speed, and professionalism.
Macitler Genel Merkez
Mescit Mah. Derviş Cad. No:67
Telephone
+90 537 526 6690
ssh@macitler.com.tr
Delivery and Installation Support
- The ordered products are delivered on the specified date, complete and undamaged.
- Our professional assembly team completes the installation of the products flawlessly.
- After delivery, our customers are contacted for a satisfaction check.
Warranty Assurance
- All our products are covered by a 2-year warranty.
- We resolve any issues arising from production free of charge during the warranty period.
- Additional support services are also offered for usage-related deformations.
- In any situation regarding your product, you can contact us directly.
24/7 Customer Service and Accessible Support
- Your dedicated customer representative is ready to answer your questions and provide solutions.
- You can easily reach us through our WhatsApp support line and call center.
Technical Service and Repair
- In case of malfunctions, damages, or issues experienced after assembly, our technical team provides on-site service or solutions at the center.
- Maintenance and parts replacement services are provided to extend the lifespan of our products.
- The service process should be carried out transparently, quickly, and professionally.
Spare Parts and Material Supply
- Suitable spare parts for the product should be available when necessary.
- If the requested part is in stock, it will be shipped quickly; if not, the supply time will be communicated to the customer.
- Pricing information regarding parts and services will be shared in advance, and the process will be carried out upon customer approval.
Return and Exchange Process
- Returns or product exchanges can be made in accordance with the specified conditions.
- This process, which is based on customer satisfaction, is conducted transparently with the assistance of a customer representative.
Feedback and Continuous Improvement
- We continuously improve our process by collecting surveys and comments from our customers after each delivery.
- Every complaint is considered as an opportunity for improvement.
Customer Loyalty and Appreciation
- We offer special discount opportunities, maintenance advantages, and loyalty programs to customers demonstrating satisfaction after sales.
- We see you not just as a customer but as a part of our family.
At Macitler Furniture, we see after-sales support not as a service, but as a responsibility. From the delivery of our products; we professionally manage the installation, warranty, technical service, and return-exchange processes, standing by our customers at every step. With our 24/7 accessible support lines, timely interventions, and customer-focused approach, we work to ensure your satisfaction continuously. We produce for you, we grow with you.