Our After-Sales Services
Our customers' satisfaction is not limited to the moment of purchase. At Macitler Furniture, we manage our after-sales support process, starting from product delivery, with trust, speed, and professionalism.
Macitler Headquarters
Mescit Mah. Derviş Cad. No:67
Phone
+90 537 526 6690
ssh@macitler.com.tr
Delivery and Installation Support
- Ordered products are delivered on the specified date, complete and undamaged.
- Our professional installation team ensures flawless product assembly.
- After delivery, we contact our customers to check their satisfaction.
Warranty Assurance
- All our products are covered by a 2-year warranty.
- During the warranty period, we resolve any manufacturing-related issues free of charge.
- Additional support services are provided for usage-related damages.
- In any situation regarding your product, you can contact us directly.
24/7 Customer Service and Accessible Support
- Your dedicated customer representative is ready to answer your questions and provide solutions.
- You can easily reach us through our WhatsApp support line and call center.
Technical Service and Repair
- In case of malfunctions, damages, or post-installation issues, our technical team provides on-site service or solutions at our center.
- We offer maintenance and part replacement services to extend the lifespan of our products.
- The service process is conducted transparently, quickly, and professionally.
Spare Parts and Material Supply
- Spare parts suitable for the product should be available when needed.
- If the requested part is in stock, it is shipped quickly; otherwise, the customer is informed of the procurement time.
- Pricing information for parts and services is shared in advance, and the process is carried out with customer approval.
Return and Exchange Process
- Returns or product exchanges can be made in accordance with specified conditions.
- This process, focused on customer satisfaction, is conducted transparently with the assistance of a customer representative.
Feedback and Continuous Improvement
- We continuously improve our processes by collecting surveys and feedback from our customers after each delivery.
- Every complaint is considered an opportunity for improvement.
Customer Loyalty and Appreciation
- We offer special discounts, maintenance benefits, and loyalty programs to customers who express satisfaction after their purchase.
- We see you not just as a customer, but as a part of our family.
At Macitler Furniture, we view after-sales support not as a service, but as a responsibility. From the moment our products are delivered, we professionally manage installation, warranty, technical service, and return-exchange processes, standing by our customers at every step. With our 24/7 accessible support lines, timely interventions, and customer-focused approach, we strive to ensure your continuous satisfaction. We produce for you and grow with you.
