Milas

1. Conditions to be Observed When Customers Receive Products:

Installation and assembly of the products must be carried out by the company’s authorized personnel.
When requesting service under warranty, presentation of the invoice, warranty, and usage manual is mandatory. Failure to present the invoice, warranty, and usage manual will void warranty coverage.
Compliance with the usage manual and warning labels provided during delivery is a warranty condition.
It is the buyer's responsibility to ensure who will receive the products at the delivery address.

2. General Warranty Conditions and Details:

The warranty period for the products is 2 (two) years. The warranty period starts from the date the final consumer receives the products from the seller.
All parts of the product are covered under the 2-year warranty.
If the product malfunctions during the warranty period, the repair time will be added to the warranty period. The repair time is 30 (thirty) business days, starting from when the defective or damaged product reaches the manufacturer's factory or repair station.
If the repair is covered by the warranty, labor or parts costs will not be charged.
For issues covered or not covered by the warranty, the authorized service unit is responsible.
If the customer writes negative comments or accuses Macitler on social media or complaint sites without notifying the store or After-Sales Service, Macitler reserves the right to take legal action.
After the 2-year warranty period, any issues will be resolved for a fee. If the faulty part cannot be found or repaired, the customer cannot make a claim to the manufacturer.
Damage and issues arising from misuse or non-compliance with the manual and warranty will not be covered by the warranty. A designated expert appointed by Macitler will determine whether an issue is covered by the warranty.
If the same defect occurs more than three times within one year or different defects occur more than five times, or if the total number of defects exceeds six within the warranty period, the damaged product or module will be replaced free of charge if it prevents continued use or exceeds the maximum repair time.

3. Conditions and Terms for Purchasing Macitler Products:

Customers should check the dimensions of the products at Macitler's store. It is the buyer’s responsibility to ensure that the products fit the intended space in terms of size and color.
Customers should keep a copy of the order agreement until the products are delivered.
The buyer is responsible for ensuring that the products listed on the order form are delivered complete and without error.

4. Conditions and Reasons Outside the Warranty Coverage:

Damage and malfunctions caused by user error as determined by authorized personnel, damage during loading, unloading, and transport after delivery, damage due to fire, flood, earthquake, excessive sun exposure, etc., are not covered by the warranty.
Damage or malfunctions due to non-compliance with the warranty and usage manual, and the absence of a person at the delivery address to receive the products are not covered. If the buyer cannot personally receive the products, they must appoint someone to take responsibility.
Natural color and tone differences in products made from natural wood or natural wood veneer are not considered defects. Such differences are not covered by the warranty but may even out over time.
Pattern tracking is not done on upholstered products with oval shapes. Issues arising from this are not covered by the warranty.
Pilling of linen fabrics is normal and is not covered by the warranty.
Wrinkling of goose down cushions is normal and is not covered by the warranty. Customers bothered by this should opt for products with foam cushions.
Color differences in fabric upholstery of modular sofa sets are not covered by the warranty. However, if a repaired module causes a color difference, it is covered by the warranty.
Foam may change density by +/-%15 over time. Changes of up to +%4 in softness are not considered manufacturing defects. These issues are not covered by the warranty.

5. General Warnings for Product Use:

For maintenance questions or concerns, contact Macitler’s customer service or project managers.
Wood products are dried but remain subject to dimensional changes. These changes are not considered defects unless they affect functionality.
Maintain wood products at 40%-60% humidity to prevent swelling and assembly issues.
Regularly oil the mechanical parts of sofas and chairs to ensure proper function.
Keep products away from heat sources and direct sunlight.
Avoid dragging products across the floor; lift them when moving.
Do not place hot items on the products.
Protect products from damage during painting or renovation.
Store items such as blankets and clothing in storage areas without exceeding the height limits.
Do not use adhesive stickers on product surfaces or strain leather-covered parts.
Rotate cushions periodically to distribute wear evenly.
Cut off excess thread carefully.
Cover products with a thick cloth if not used for extended periods.
Keep moving mechanisms closed when not in use to maintain balance.
Do not use moving mechanisms to transport products.

6. Cleaning, Maintenance, and Usage Tips:

Have upholstered products cleaned by a professional dry cleaner to avoid damage.
Do not use washing machines or vacuum cleaners with upholstery attachments.
Treat easy stains with a mild soap and damp cloth. If stains persist, seek professional cleaning.
Remove dust before cleaning.
Dry wet items in a well-ventilated area, avoiding direct sunlight and heat sources.
Test cleaning products on a hidden area first.
Use dry, non-abrasive cloths for dusting painted and laminated surfaces.
Clean spilled liquids promptly with a damp cloth.
Avoid using alcohol-based chemicals for cleaning.
Regularly dust products.
Fabric pilling is a normal characteristic and is not covered by warranty.

7. Recommendations for Chair Usage, Maintenance, and Cleaning:

Clean leather chairs with a soapy cloth.
Do not use alcohol-based cleaners on wooden parts.
Chairs should not be used for purposes other than intended.
Protect chairs from extreme temperatures and direct sunlight.
Load chairs evenly on all four legs.
Avoid contact with sharp or abrasive objects.
Keep chairs away from heaters and stoves.
Avoid dragging chairs; lift them when moving.
Ensure plastic feet are present to protect floors.
Use non-acidic and non-abrasive cleaners for wood and fabric parts.
Clean up spills immediately.
Wood parts are laminated with non-toxic glue and should not crack or peel.
Clean wood parts with a damp cloth and soap.

8. General Information on Product Use:

Use products only for their intended purpose. Issues resulting from misuse are not covered by warranty.

9. Basic Information on Leather Products:

Real leather changes with use and adapts to room temperature.
Leather is hygienic and does not transfer stains to the inner parts.
Natural leather may have marks and imperfections.
Avoid exposing leather to direct sunlight and sharp objects.
Clean leather with a damp cloth and avoid chemical cleaners.
Clean spills immediately with a damp cloth.

10. Basic Information on Sofa Beds:

Sofa beds are designed for occasional use by one person. Continuous use by multiple people may cause mechanical issues.
Follow the manufacturer's instructions for opening and closing mechanisms and avoid rough use.

Marble Care and Cleaning:

Natural stone requires more care in maintenance and cleaning compared to other materials.

Synthetic-based cleaners and bleach should not be used on marble surfaces. One of the biggest mistakes is using a lime scale remover for marble cleaning. Using a lime scale remover on marble, which is composed of limestone, can quickly erode the marble, causing deep damage and rendering it unusable. To preserve the natural appearance of your unique and distinctive marble items and products for a long time, it's essential to follow some cleaning and maintenance tips.

Marble Care Tips:

Clean your marble table gently. Use a soft cloth and the foam of mild soapy water. Regularly cleaning with a damp cloth will keep your marble table in good condition without needing special cleaning requirements. Brushes and non-soft cleaning tools can scratch the marble.
Ensure that you only use cleaning products with a pH value of zero, as products containing acid can cause scratches or discoloration on the surface. Avoid using lime scale removers, hydrochloric acid, vinegar, abrasive, scratching, or stripping cleaners on your marble table.
To prevent stains on marble tables and surfaces, use protective items like coasters and trivets.
Marble has a slightly porous structure and can absorb liquids. Clean any spills on your marble table as soon as possible to prevent the stain from penetrating the marble.
Additionally, strong colored substances like coffee, cumin, and curry, as well as green vegetables, should be cleaned immediately upon contact. This will help you maintain your marble table without the need for strong detergents.
After cleaning your marble table, avoid leaving it wet. Preferably, dry it with a microfiber cloth.
Protect marble from scratches. Sharp and pointed objects, as well as furniture, can damage marble products.
Avoid vinegar. Although vinegar is a natural cleaning agent for many surfaces, it is unsuitable for marble due to its corrosive effects.
For light-colored marble, hydrogen peroxide is a practical alternative for natural cleaning. If you want to polish your marble, use chamois leather. Chamois cloths are the quickest solution for polishing marble surfaces.
All these warnings are for informational and precautionary purposes. Regardless, marble is a natural, hard material that will maintain its beauty for years, even centuries, and add elegance and aesthetics to your spaces.
In general, any errors, defects, and issues that arise from using the product for purposes other than intended are not covered by the warranty.

Warranty and Return Conditions:

Inspect your marble table or marble products by hand and visually at the time of delivery.
After delivery, the responsibility for marble products lies directly with the customer. As marble is a brittle material, it does not come with a warranty.
Improper protection of marble can lead to staining.
Marble can be scratched by hard objects. Returns will not be accepted for stains or scratches on marble. Marble is a natural product, and patterns, veins, and colors may vary.
Marble products are custom-made, so returns will not be accepted due to color veins or patterns. As marble is a natural stone, intervention in its veins, color, or patterns is never allowed.

1. Conditions to be Observed During Product Delivery by the Customer:

The installation and assembly of the products must be performed by the company’s authorized personnel. Any defective parts that arise during delivery and assembly should be noted on the delivery form. In case of service requests under warranty, presenting the invoice, warranty, and user manual is mandatory. Failure to present these documents will void the warranty rights. Compliance with the user manual and warning labels provided during delivery is a warranty condition. The responsibility for determining which residence the products will be delivered to and who will receive them at the residence falls on the purchasing customer.

2. General Warranty Conditions and Details:

The warranty period for the products is 2 (two) years. The warranty period starts after the end consumer receives the product(s) from the seller.
All parts constituting the product are covered by the 2 (two) year warranty.
If the product fails during the warranty period, the repair time is added to the warranty period. The repair period is 30 (thirty) working days. This period starts when the defective or damaged product reaches the manufacturer's factory or repair station.
If the maintenance and repair of defective products are covered by the warranty, there will be no charge for labor or parts.
The responsible authorized service for issues covered or not covered by the warranty is our service provider.
If a customer writes negative comments about the Macitler brand on social media or complaint sites without notifying our store or After-Sales Service unit of an issue with a product, Macitler reserves the right to file a lawsuit against the individual or customer.
After the 2 (two) year warranty period, any issues will be resolved for a fee. If a defective module or part cannot be found or repaired, the customer cannot make a claim against the manufacturer or dealer.
If products are used in a manner contrary to the instructions and purpose specified in the user manual and warranty document, any resulting damage and issues will be considered outside the warranty coverage. A qualified expert appointed by Macitler will determine whether a problem is covered by the warranty.
If the same defect occurs more than three times within one year, or if more than five different defects occur, or if the total number of different defects exceeds six within the warranty period; if these defects continuously hinder the use of the products, if the maximum repair time is exceeded by three times, and if the defect cannot be repaired, defective products or modules will be replaced with new ones free of charge.

3. Conditions and Terms for Purchasing Macitler-Branded Products:

The customer should verify the measurements of the products at the Macitler store. It is the responsibility of the purchasing customer to ensure that the products are suitable in terms of dimensions and color for the intended residence. Macitler Furniture is not responsible for any issues or problems arising from this.
The customer must keep a copy of the purchase agreement until the products are delivered.
The customer is responsible for ensuring that the products are delivered complete and without errors as indicated on the purchase agreement during delivery.

4. Conditions and Reasons Outside Warranty Coverage:

Damage and defects caused by user errors as determined by the company's authorized personnel,
Damage and defects arising during loading, unloading, and transportation after delivery to the customer,
Damage and defects caused by events such as fire, flood, earthquake, excessive sun exposure, etc.,
Damage and defects arising from non-compliance with the terms specified in the warranty and user manual,
It is a warranty condition that at least one person from the purchasing or using party must be present at the residence where the products are delivered. If the purchasing customer cannot receive the products at the specified residence, they must appoint someone responsible for receiving the products. The delivery receipt will be signed by a person at the residence, and if there are no issues or errors noted on the signed receipt, the delivery is considered to have been made correctly and completely. If the customer reports issues or problems after signing the delivery receipt, those issues will be considered outside warranty coverage.
In products made from natural wood or natural wood veneer, color and tone variations are normal. Even the modules within the purchased set may have color and tone differences. This is not considered a defect but a characteristic of the product. Over time, modules used in the same environment will achieve the same tone. Complaints and requests based on tone differences will not be considered warranty issues.

5. General Usage Warnings:

If you have questions or concerns about the maintenance of your furniture, contact Macitler customer service or a Macitler sales advisor.
The wood pieces and materials used in the purchased products have been dried. However, wood remains a living material and can undergo dimensional changes. Such changes are not considered warranty issues as long as they do not affect usage.
In very humid environments, wooden products may expand and cause assembly issues. Therefore, products should be kept in environments with 40%-60% humidity.
Regularly lubricate mechanical parts such as slides and rails with machine oil to ensure smooth operation.
Keep purchased products away from direct heat sources (stoves, radiators, etc.) and direct sunlight.
When moving products within your home or to a new residence, empty the storage areas and avoid dragging them. Always seek assistance from authorized personnel for moving.
Do not place hot objects on the products.
Protect the surfaces of your products from scratching or damaging objects.
Do not clean painted and coated wooden furniture with dry, rough cloths. Use a soft, damp cloth for cleaning.
Open and close the bed base with the safety locks.
Ensure the weight of the mattress placed on the bed is compatible with the piston strength of the base. Exceeding the piston strength can cause damage.
Open the base cover with safety locks.
For products with drawers, ensure items placed in the drawer do not obstruct opening and closing.
Regularly check and tighten drawer handles as they may loosen over time.
Do not exceed the specified storage weight limit for drawer storage. If not specified, do not overfill the drawer.
For wall units and display cabinets, mount them on a flat surface and use appropriate screws and fittings. Do not place items other than books or ornaments on the shelves. Secure wall units to the wall to prevent tipping. Check that electrical devices are unplugged before cleaning.

6. Cleaning, Maintenance, and Usage Recommendations for Your Products:

Do not use solvent-based cleaning chemicals on panel products. Clean with liquid soap and a non-wet, soft cotton cloth.
Avoid using rough cloths for dusting painted and coated products.
Clean spilled liquid stains promptly with a damp cloth without pressing hard.
Do not use alcohol-based chemicals for cleaning products.
Dry wet products in a well-ventilated area, not directly under the sun.
Immediately wipe and then dry any cold or hot liquids spilled on wooden furniture.
Chrome, nickel, and metal parts do not rust or oxidize in dry environments and can be cleaned with a damp cloth. Avoid using bleach and ammonia on these parts.
Natural wood veneer products should not be cleaned frequently with a damp cloth, as it may cause the veneer to lift.

7. Usage, Maintenance, and Cleaning Recommendations for Natural Wood Veneer Products:

Natural wood veneer products should not be cleaned with a dry cloth. Use a slightly damp cloth to avoid scratching the wood finish.
Do not expose natural wood veneer surfaces to alcohol, acetone, or other chemical solutions.
Avoid placing cutting or scratching objects on natural wood veneer surfaces.
Keep natural wood veneer products out of direct sunlight.
Do not place hot objects directly on natural wood veneer surfaces.
Color tone variations in products with different manufacturing dates or in various parts of the same product are normal due to natural materials and should not be considered defects.
Do not stick labels or posters on natural wood veneer surfaces.
8. Usage, Maintenance, and Cleaning Recommendations for Chrome-Plated and Metal Products:

Chrome-nickel-plated parts do not change color or rust in dry environments. They should be kept away from acidic environments and occasionally polished with a dry cloth. Parts that start to discolor can be cleaned with a dusting powder and a dry cloth to restore shine.
When cleaning chrome-nickel-plated products with a damp cloth, dry them with a dry cloth afterward.
Use gloves and avoid inhaling cleaning products to prevent skin irritation or allergic reactions.

9. Painted Surfaces (Lacquer, Varnish, Glass):

Cleaning tool: Cotton-based damp cloth
Cleaning agent: Plain water, soapy water
Cleaning frequency: No specific limitation
Cleaning method: Move the cloth up and down gently without applying too much pressure.
Rinsing: Completely remove cleaning agents with a damp cloth.

10. General Information on Product Usage:

Any faults, defects, or issues arising from using the product outside its intended purpose are not covered by the warranty.

Yes, we make special measurements for our products according to the demands of our customers.

We do turnkey project work. We manage and deliver all stages of your projects for you.

We aim to offer products that best suit your needs by customizing according to customer demands. We have the opportunity to make changes to features such as color, material, fabric and size in all of our products.

We have delivery all over the world.

Free architectural support service is a service where we provide our customers with professional architectural consultancy for their projects. Within the scope of this service, you can get free advice from our expert architects on issues such as interior design, product placement and general aesthetics.